FAQ
How can we help?
General
Where are Tru Earth Eco-Strips manufactured?
Tru Earth Eco Strips are manufactured in Canada under strict health and safety regulations.
They are produced in a modern facility and quality controlled for consistency, safety, and performance.
What are laundry detergent strips?
Laundry detergent strips are lightweight, pre-measured sheets of concentrated detergent that dissolve in the wash to clean clothes.
They are designed to replace liquid, capsule, and powder detergents with less packaging, easier dosing, and simpler storage.
How do laundry detergent strips work?
They dissolve in water during the wash cycle and release cleaning ingredients that lift dirt, oils, and odours from fabric.
Performance depends on load size, soil level, water temperature, and water hardness, just like traditional detergents.
Do laundry detergent strips work?
Yes, detergent strips are designed to clean effectively for everyday laundry and typical household stains.
For heavy stains like grease or ground-in mud, use three strips or pre-treat the stain before washing for best results.
Are laundry detergent strips better than liquid detergent?
Many people prefer strips because they are pre-measured, low mess, and reduce the need for plastic bottles.
Liquids can work too, but strips simplify dosing and storage and are often chosen for sustainability goals.
Are laundry detergent strips plastic free?
Tru Earth strips help cut down plastic waste by replacing traditional detergent bottles with minimal packaging.
Delivery & Shipping
Is it possible to change my subscription cadence?
Yes, you can change your subscription frequence or pack size at any time by logging into your account and making those updates or contact our Customer experience team for assistance.
How much is shipping and handling?
Shipping costs vary by order size and location, and the checkout will show the exact amount before you pay.
Any free shipping thresholds or subscription shipping benefits should be displayed at checkout for UK orders.
How long will it take to receive my shipment?
Orders are typically processed quickly and shipped the same day or the next day in most cases.
Please note that due to weather-related events, holiday and shipping bottlenecks, shipments can sometimes take additional time to arrive.
Will there be taxes on my UK order?
UK orders may include applicable taxes such as VAT
What about customs and importing fees?
In most cases, small orders aren't subject to importing fees, but this varies from country to country. In the event you are charged importing fees when you receive the package, you will be responsible for the fee.
How does the return process work?
Tru Earth offers a 30 day money back guarantee if you do not like the product.
Contact customer service to start the process at europe@tru.earth
Is it possible to change my subscription cadence?
Yes, you can change your subscription frequency by logging into your account.
If you cannot find the setting, customer experience can help you update your cadence and product quantities.
Do you offer an eco laundry detergent subscription in the UK?
Yes, subscriptions are available and are a convenient way to keep detergent stocked without reordering.
Subscription options usually include delivery cadence controls, quantity edits, and account management from your customer portal.
How To Use
How do you use laundry detergent strips?
Place the strip or strips in the drum or detergent drawer, add clothes, and start the wash.
If your machine has separate compartments for pre wash and main wash, you can split a strip across them if needed.
How do I use Tru Earth Eco-Strips?
Where do I place the Tru Earth strip in my front-load High Efficiency (HE) washing machine?
For best results, here are the recommended instructions for adding Tru Earth to your washer:
1. Detach a strip
2. Top-load washer: place strip inside washer.
3. Front-load washer: place strip in detergent dispenser (tear strip into smaller pieces if necessary).
4. Add clothes and start washer.
We also recommend that you place the Tru Earth strip in the detergent dispensing compartment of front-load machines. If the compartment is small or shallow, tear the strip into smaller pieces so they fit neatly in the dispensing compartment. If your washer has separate detergent compartments for pre-wash and main wash cycles, we recommend that you place part of the Tru Earth strip in each compartment. Simply follow the instructions from your washing machine manufacturer and use Tru Earth as you would any liquid or powder detergent.
For all washers, Tru Earth can also be placed directly in the washer, on the bottom of the drum before adding clothes.
Some newer HE machines use very little water and it is possible, in rare instances, that the Tru Earth strip can get wrapped up in clothes before it gets wet enough to dissolve completely. Consumers report the same occasional issue with uni-dose liquid pack detergents. Tru Earth has the advantage that it can be placed in the dispensing compartment where the flow of water at the start of the filling cycle dissolves the strip.
How many strips of Tru Earth should I use?
1 Strip = 1 Load
In most situations, one strip of Tru Earth is recommended for one load of laundry. A standard single load is considered to be 3 to 5 kg(6-11lbs) of dry laundry that is lightly soiled and washed in moderately hard water. As with any detergent, you may want to increase the amount of detergent used if your water is very hard, the load extra soiled, or your load size is extra large. Simply add a second or third strip depending on your situation. Unlike other uni-dose detergent packs, you have the flexibility to tear a strip of Tru Earth in half for very small loads or hand-washing.
Can laundry strips be used in all washing machines?
Yes, they work in front load, top load, and High Efficiency machines.
If you ever notice incomplete dissolving, placing the strip in the detergent drawer or tearing up the strip into small pieces can help.
Do laundry strips work in cold water?
Yes, laundry strips are designed to dissolve and clean in cold water washes.
Cold water can be gentler on fabrics and uses less energy. For heavy soil, use two - three strips or pre-treat stains.
How many laundry strips per wash?
Use one strip for a small wash, use two for a regular wash, and use 3 for a large wash or heavily soiled laundry.
Hard water and heavy soil can require more detergent.
Can laundry strips be used for hand washing?
Yes, you can dissolve a strip in water for hand washing.
Dissolve the strip fully first, then soak and agitate garments before rinsing thoroughly.
How to store laundry detergent strips?
Store strips in a cool, dry place away from humidity.
Moisture can cause clumping or premature dissolving, so keep packaging sealed between uses.
Fabrics, performance, and sensitivity:
Why doesn’t Tru Earth produce many suds?
Low suds does not mean weak cleaning. Tru Earth uses a low sudsing formula suitable for High Efficiency machines.
Many detergents add sudsing agents for appearance, not cleaning power. HE machines often perform best with low suds detergents.
Is Tru Earth good to use on natural wool?
With special care, Tru Earth can be safely used for hand-washing some wool fabrics but we always recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer. Wool fabric manufacturers usually recommend dry-cleaning or hand-washing wool with specific cleaners. Tru Earth may be used for hand-washing if care is taken to fully dissolve the strip in water prior to adding the wool clothes.
Is Tru Earth good to use on natural silk?
No, Tru Earth is not recommended for silk.
Silk often requires specialist detergents or dry cleaning. Follow the garment manufacturer’s guidance.
Is Tru Earth good to use on cloth diapers?
Yes, Tru Earth can be used on cotton cloth diapers and is hypoallergenic.
Some modern diapers include synthetic materials and adhesives. Follow the diaper manufacturer’s washing advice to protect durability.
Is Tru Earth good to use on technical sports clothes that contain special synthetic moisture-wicking fabric?
Yes, Tru Earth can be used on most synthetic performance fabrics.
Some detergents and softeners can reduce wicking over time. Tru Earth avoids certain agents that can impair wicking after repeated washes.
What is the shelf life of Tru Earth?
Use Tru Earth within three years of purchase for best results.
Store strips in a dry place. Proper storage helps preserve performance over time.
Are laundry detergent strips vegan?
Yes, Tru Earth laundry strips are vegan.
They do not contain animal-derived ingredients.
Are Tru Earth Eco-Strips septic safe?
Yes, Tru Earth Eco-Strips are safe for septic systems and grey water.
The formula is designed to break down effectively without disrupting septic processes
Are laundry detergent strips good for sensitive skin?
Yes, Tru Earth strips are formulated to be gentle and are suitable for sensitive skin when used as directed.
If you have very reactive skin, consider an unscented option and run an extra rinse cycle for added reassurance.
Are laundry strips good for baby clothes?
Yes, they are suitable for baby clothes due to the gentle, hypoallergenic formulation.
For newborns or eczema-prone skin, choose fragrance free and consider an extra rinse.
Do laundry strips remove tough stains?
They handle everyday stains well, and tough stains often need pre-treatment or an extra strip.
For grease, grass, or coffee stains, pre-treat first, then wash with one or two strips depending on load size.
Are laundry strips suitable for hard water?
Yes, they can be used in hard water, though you may need more detergent depending on mineral levels.
If your area has very hard water, use three strips for large loads or install a water softening solution for best wash results.